• November 6th, 2018

Positive Message

Paper , Order, or Assignment Requirements

Chapter Eight (Guffey, p. 176-203) deals with positive messages. According to the textbook positive messages communicate “straightforward requests, replies and good will” (p. 200). Although there are a variety of ways to create a positive message (e.g., memo, email, or letter) and many different types of information that can be conveyed, for this assignment you are specifically asked to create a direct claim or adjustment letter using the options outlined below.
• Find details on how to write a direct claim letter (p. 185-18) or adjustment letters (p. 189-192) in your textbook.
• Find formatting requirements for a business letters on page 179 of your textbook (see “Format” below)
Pick ONE scenario and write a direct letter:
Scenario 1: Claim letter to Rebecca Ramsey, owner of Ginger Group Hair Design
Ginger Group is an upscale hair salon in Victoria. Last weekend, your daughter, Madison went there for a hair cut. You have been seeing Cynthia—the head stylist—for many years and are happy with her services. You wanted your daughter to see Cynthia, but since she was not available, you booked Madison in with Jennifer. Unfortunately, Jennifer cut nearly three inches off your daughter’s hair when she only asked for a trim. Your daughter paid $80 for the cut and left without saying anything. Madison came home very upset because graduation is coming and she will not be able to pin put her hair up as planned. Write a claim letter asking for whatever compensation seems reasonable. You have pictures of your daughter’s hair before and after

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