Frequently Asked Questions

Frequently Asked Questions

How to place an order

How to place an order on our website?

Placing an order with us is very simple, it is just a matter of clicking ‘order now’ to be taken to order page. You will be required to fill in your contact information such as phone contacts and email so as to send you the finished order and contact you if an issue comes up.

How do I upload the files?

When you place an order with us you can use different ways to send your writer additional information or extra files. You can first upload the files you have in your profile i.e. clients account that was mechanically generated for you once you made the order. The other way is to send the files directly to us through our official email that is If you face any challenge uploading the file, you may freely contact us through our Live Chat and you will be guided by one of our customer support staff.

How long will you take for finish my paper?

Delivering time depends on the time you gave when you are placing your order. However, we always ensure that we process all our orders within a day, submission time mainly depends on urgency level, instructions given and the writer level that the client chooses. Sometime due to the nature of the order, we may need deadline extension thus we contact the client in advance to request for more time if possible. We therefore ensure that we take all the steps and submit within the time indicated in your order.

How will I get my ordered paper after you have completed writing?

When you place an order with us, the system automatically generates you a personal account where you can log into and check the progress of your order. Once the order is completed it will be uploaded into the system and you can easily download it. We can also send the completed paper directly to the client’s email if requested.

Can I check the progress of my order or request the writer to send me a draft?

You can easily monitor the progress of your order through your personal account where you can chat with your writer through messaging to ask about the progress of your order. We also advise our writers to upload order drafts regularly to ensure that the client can check on the progress of the order.

What will I do if my instructor makes some changes related to my ordered paper, can I send the changes to you and your writer prior in completing the order?

As long as the amendments you want to make will not affect your first instructions, our clients are permitted to amend the instructions without paying extra fees.

Are there ways in which I can communicate with the writer who is doing my order?

When you place your order with us we generate your personal account, through it you can easily communicate with your writer and in case no immediate respond you can communicate to our customer support staff who will inform the writer of your message and command an instant response to your concern.


Is there any extra fees charged besides what is seen on your website when I order?

At we don’t charge extra fees and we support the high standards of honesty and respect hence we don’t charge extra fees apart from the one stated on the price display on the order calculator as you place your order.

Am I assured that the writer doing my order is qualified?

We only hire qualified professionals with provable academic qualifications as writers, researchers or editors. We review the writers’ field of specialisation before assigning him or her any assignment. In this way we assure you that the writer generating your paper is not only willing and devoted to write it but also competent.

Am I assured that you will meet the time I indicate?

We are always devoted to ensure that we deliver all papers within time stated on order form. Thus, we always advise our clients to be decisive when making the order and to ensure that all the instructions are given in time to give our writers enough time to work on the paper and complete it in time given. If you submit instructions late it might interfere with the timely delivery of the order.

Can you assure me of free plagiarized paper?

Once the paper is written by our writers, we thoroughly check it using our advanced anti plagiarism software to confirm that it is 100 % original before sending it to our clients. Our writers know that any breach of this will definitely results to termination of the contract immediately and high penalties.

I will be contented on getting my finished paper?

Our aim is to satisfy our clients therefore we try our best to ensure that our clients are fully satisfied. We advise our writers to follow all the instructions from the clients and also do an extensive research in order to ensure that they deliver the best quality.

What happens if I am not contented with the paper, will you revise it or refund my money?

The main objective of is to offer you a final product that satisfies you fully. In case you are not contented with the paper after receiving, you are at liberty to ask for your paper to be revised at no extra cost. Even after revision and you still wish more amendments in the order, you may ask for more revisions as you wish.

Safety and Privacy

Am I guaranteed of my safety concerning my credit card information as I order? Do you save the information?

The personal information of our clients is transmitted according to the security process standards of our company with the use of Authorized 128 (bit) encryption. We work as a team with worldwide recognized corporations in the security business processing to guarantee clients’ safety.

Am I guaranteed in connection to security and privacy when dealing with your company?

We guarantee you that your personal information will never be shared or sold to other companies. We highly value your privacy.

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# Title Academic Level Subject Area # of Pages Paper Urgency