• July 16th, 2015

Questionnaire/ Survey for a Dissertation

Paper, Order, or Assignment Requirements

 

Questionaire/ Survey for a dessirtation, all instructions and relevant sample in the attachment.

Regarding to the 20 refrences, depend, you may use 5 or 10 more or less. check tha sample please.

  • Questionnaire below needs change to be an academic servey
A DRAFT QUESTIONNAIRE

A Survey on Service Satisfactory of Ooredoo Company Qatar Twitter Customer service platform

 

Name (optional): __________________________

 

Part A (please tick the correct answer)

 

  1. What is your gender?
  2. Male
  3. Female

 

  1. What is your age?
  2. Under 15
  3. 15-18
  4. 19-25
  5. 26-34
  6. 35-54
  7. 55-64
  8. Over 65

 

  1. What is your current marital status?
  2. Single, never married
  3. Married
  4. Divorced
  5. Widowed
  6. Living with partner

 

  1. What is your highest level of education?
  2. Less than high school
  3. High school
  4. Diploma
  5. Degree
  6. Masters degree
  7. Doctorate degree
  8. Professional degree

 

  1. What is your occupation?
  2. Teacher
  3. Doctor
  4. Engineer
  5. Lawyer
  6. Driver
  7. Nurse
  8. Banker
  9. Businessperson
  10. Other (specify)

Part B

  1. Do you have a twitter account?
  2. Yes
  3. No

 

  1. How often do you use your twitter account?
  2. Very often
  3. Often
  4. Not very often
  5. Never

 

  1. Do you follow Ooredoo Company Qatar on twitter?
  2. Yes
  3. No

 

  1. How did you learn about Ooredoo Company Qatar twitter account?
  2. family
  3. friends
  4. Other(specify)

 

  1. For what reason do you follow Ooredoo Company Qatar on twitter?
  2. For general information
  3. For inquiries
  4. other( specify)

 

  1. When did you last contact Ooredoo Company Qatar on something?
  2. Within the past one week
  3. within the last one month
  4. within the last one year
  5. never

 

  1. Was your concern addressed?
  2. Yes
  3. No

 

  1. Were you satisfied with the service through the Ooredoo Company Qatar twitter platform?
  2. Very satisfied
  3. Satisfied
  4. Not satisfied
  5. What is your rating of Ooredoo Company as a telecommunication company?
  6. Excellent
  7. Good
  8. Average
  9. Poor
  10. Very Poor

Please give a response for your answer

 

  1. Would you recommend Ooredoo Company twitter customer service to your friends or family menbers?
  2. Excellent
  3. Good
  4. Average
  5. Poor
  6. Very Poor

 

  1. If you are to rate your experience with Ooredoo Company twitter customer service, it would be
  2. Excellent
  3. Good
  4. Average
  5. Poor
  6. Very Poor

 

  1. What are your chances of using Ooredoo Company twitter account for customer services again?
  2. High
  3. likely
  4. unlikely

 

  1. Other channels that you did not choose to contact Ooredoo Company would have been equal to or better than twitter
  2. Strongly agree
  3. Agree
  4. Disagree
  5. Strongly disagree

 

 

 

 

 

 

  1. Please arrange to develop a Questionnaire for the same subject of research along with a consent form and participation sheet(as you mentioned in the methodology chapter). The Questionnaire to be well organized and developed for this academic purpose.
  • Note: (Each question in the survey need a reference from previous study, see sample below)

 

 

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